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Terms & Conditions

 

Placing an Order

Request a quotation by sending the selected product/garment code, quantity, colour preference & your logo via email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

All quotations are emailed to clients same-day.

To approve the quotation, have the authorised signatory sign it & scan/email back or fax to 086 654 8827.

An invoice will then be sent to you for processing & payment.

All product & garment styles are subject to stock availability at the time of order.

As the client is solely responsible for determining that the goods are suitable for the intended use, we recommend that the client purchase a sample.

Lead times will commence on the date BrandGear receives all written approvals and payment of the funds have been cleared.

Branded orders cannot be altered or cancelled once production has started.

Unbranded orders may be cancelled within 48 hours, but will attract a 25% handling and admin fee plus transport charges.

 

Artwork Requirements

Our free artwork allows for 2 amendments after the BrandGear layout has been generated.

Thereafter R250 ex VAT per hour will be charged for any additional amendments the client may need.

BrandGear will email the artwork for approval to the client. It is the clients responsibility to thoroughly check that the appearance, fonts, Pantone or CMYK references, spelling, positioning and logo size is correct.

Any delay, either through amending the artwork, or delay in receiving the clients approval could affect the delivery date.

Orders cancelled after artwork layouts have been generated will be charged for at a rate of R250 ex VAT per layout done.

Branding of promotional products is not always permanent and may wear off over time and use.

Due to the variety of substrates, inks and branding processes, BrandGear cannot guarantee exact Pantone matching, nor colour reference matching. We will endeavour to match colours as closely as possible. Different substrates may also affect colour consistency.

No approvals will be accepted telephonically. Approvals must be received via email.

We create the screens and plates needed for production, once artwork approval is received. The client will be liable for these costs, should he/she elect to change artwork after we have started production.

 

Formats

We accept PC format logos only.

Vector logo is preferred (CDR or PDF). High res Jpeg, PNG, EPS files are acceptable.

If the logo is given in the correct format we agree to generate artwork for approval within 24 hours.

Logos not given in the correct format may take up to 48 hours to redraw.

All fonts must be converted to curves.

Unacceptable logo formats: Word doc, Excel doc, gif, power point or low res jpeg.

 

Payment

Electronic Funds Transfer (EFT) is our preferred method of payment.

Cheque payments take up to 7 days to clear. We cannot proceed with the order until the cheque has cleared.

A deposit payment is required when placing a branded order. The balance invoice will be issued to the client once production & quality control has been completed. The branded order will be dispatched after the balance payment has been received.

Full payment is required when placing a sample or unbranded order.

Ownership of the product will remain with BrandGear until the full amount due has been paid by the client.

Non-payment will result in legal and collection fees, which will be payable by the client.

Any amount not paid on the due date will attract monthly interest at the prime overdraft lending rate of our bankers plus 2% from the due date of final payment.

We cannot be held responsible for a missed deadline, due to late payment.

 

Delivery

Orders over the value of R1000 ex VAT are delivered to one South African Main City Centre address for free.

BrandGear can arrange delivery outside of a South African main city centre (regional areas). The client must approve and pay the delivery cost before the order can be dispatched.

Insurance for the order can be arranged at the clients request, at the additional fee of 2% of the value of the BrandGear invoice. BrandGear will assume that the order does not need insurance should the client not instruct to insure.

The client must inspect the product within 48 hours of delivery and report any non-compliance with the agreed product specification. Failing which the product will be regarded as complying in all respects with the agreed specifications.

Once delivery has taken place; ownership and all risk will pass from BrandGear to the client. Any delivery note or waybill (copy or original) signed by the client will constitute conclusive proof that the delivery has been made.

If completed order/product needs to be re-delivered due to 1) the delivery person/courier company being refused entry, 2) the client gave the wrong delivery address or 3) the client/their employees were unavailable to take delivery; the client will subsequently be liable for any additional delivery costs.

 

Sample Policy

As the client is solely responsible for determining that the goods are suitable for the intended use, we recommend that the client purchase a sample.

Samples, returned within 5 working days in its original condition, will be credited against the bulk order.

 

Production & Transport lead-times:

Sample:                       3-4 days

Unbranded Product:      4-5 days

Branded Product:          2-3 weeks

Our strict quality control procedures ensure that your order is produced correctly the first time.

Contact Information:

BrandGear Marketing CC

PO Box 11106
Blouberg, 7443
Cape Town

Tel:     0861 456 000
Fax:    086 654 8827

Important Information:

About Us

Terms & Conditions

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Privacy Policy

©BrandGear Copyright

 

Customer Guide:

Placing an Order

Artwork Requirements

Payment

Delivery

Customer Support:

Contact Us

Frequently Asked Questions

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